Altis Avenida Hotel

Our stay at the Altis Avenida was simply exceptional! The hotel is very well located, near two metro stations and a train station, right at the end of the Avenue da Liberdatea and minutes from Praca do Rossio, perfect place to start exploring the city. The building itself and the rooms are very nicely decorated and the bed was very comfortable. It was also soundproofed from the street which is very important, as cars drive by day and night. The wow of the building is the roof terrance where you can have breakfast or stay at the bar, with incredible panorama views of the city. The bar is a night visit in the evenings! But the star of this hotel are the staff. I can't remember the last place I felt so welcomed. Every interaction we had with them was exceptional. I am really sorry I did not catch all the names, they are truly worth of praise, but the few ones i remember - warm thanks to Ines from the reception desk, Iasabel, Julia and Frederico from the Consierge, Telma and Patricio from the Restaurant and all the others - thank you! Just to give you an idea of the level of service... as a vegan as was a bit concerned I would not have much to choose from at breakfast. First morning when i go to breakfast, i meet Frederico (who also happened to be vegan), and assures me that I am covered. If you have special needs, they will check with the kitchen and try to make something happen. In a few minutes I had tofu, an almond milk and a few vegan options for sandwiches. That was something. (But even without this I had plenty options at breakfast). Second morning, I meet Telma at breakfast, and i only say "i'm vegan" and she already knew what I had the other day and they brought it in. At the end of the week, when Telma's shift had ended, the person that came in Telma's place, she also know what I have. Nice!

Altis Avenida is an amazing hotel to stay at in Lisbon. Located central to many places. The staff in the hotel is super attentive and is helpful with any suggestions you may need. It has a great rooftop for incredible morning and sunset views. Ricardo, Ines, Isabel, and Francisco were some of the incredible staff that made me feel at ease with any and every request. The housekeeping staff is great they even had a turn down routine where they refill the water, leave chocolates, close your shades and prepare the room for the night. The hotel is really clean and modern with big showers. I could not recommend this hotel enough and can’t wait to stay here again.

The first thing to say is that all of the staff we met at the Altis Avenida hotel were very friendly and attentive throughout our stay. We booked a superior room and were given a free room upgrade, to one with a balcony, which was a nice surprise. Our room was on the 6th floor at the corner of the hotel, so the views were wonderful. The room was quiet (as requested) and came equipped with blackout blinds, robes, slippers, a wide range of bathroom toiletries and a Nespresso coffee machine. There were also some complimentary items to welcome us: Pasteis de nata, a bottle of water and a small bottle of port. A wide selection of food and drink was on offer at breakfast, which was made even more enjoyable by the great city views from the 7th floor dining room. The Restauradores Metro station is literally a few steps from the hotel entrance which makes the trip to and from the airport very easy. There are numerous train, bus and tram connections nearby as well as plenty of restaurants, bars and shops.

Staff were friendly, attentive and helpful. The welcome drink, Pastel de nata and Port in the room were an excellent surprise. Turndown service with the excellent chocolates was also a treat.

Wow, what a great hotel! Location is on a beautiful square in the historic area, and an easy walk through the Chiado area (which we loved). The staff here are really incredible…always helpful and polite. We arrived very late from canceled flights, and found pastels de nata and port waiting in each of our rooms. The upper terrace for morning coffee and cocktails is spectacular. Views over the city. Excellent service.